Privacy Policy
Website Privacy Policy
We recognize that the privacy of your personal information is important. The purpose of this policy is to let you know how we handle the information collected through the use of this website. As used in this policy, terms such as “we” or “our” and “Company” refer to Martel, Inc, as well as all current and future affiliated entities.
Information You Provide
We collect information you give us when you purchase a Martel phone or device, or when you use Martel services. For example, you may provide us a billing address and credit information, including your social security number, when signing up for service or perhaps purchasing a product through our online store.
The information you provide us during a visit to martelinc.com helps us to improve the quality and utility of our site. It generally falls into two categories: (1) information you supply when you purchase phones, accessories or other goods, activate our service, register an account, or sign up for a product or service jointly offered by us and another company, and (2) tracking information gathered as you navigate through the martelinc.com site. Third-party providers, whose sites are featured on and accessed via our site, may gather information as well.
The information you provide is needed to process your order. If we have trouble processing your order, the contact information you provide is used to get in touch with you. We also use this contact information to provide you with updates regarding your current phone or service and to provide you with information about our promotions and special offers.
Use of Personal Information
We use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and tell you about products or services from Martel or others that better meet your needs. More specifically, we may use e-mail, direct mail, and with your prior permission, wireless text messages, to inform you about products or services we think will interest you. In any and all of these communications you will have the option to unsubscribe or opt out of receiving these communications.
If you choose not to receive marketing or promotional information from us, you will continue to receive customer service-related and technical notifications, and other similar information via email, wireless text messages, or direct mail.
If you provide your email address, from time to time we may send you emails about new products and services, or promotional offers that we believe will interest you. We may also share your email address with marketing partners and/or providers of other products and services that you have indicated an interest in by opting in to receive such communications. Though we hope you’ll find this information useful, if you do not wish to receive such email, please click on the “unsubscribe” link that we include in all of the emails we send.
Please note that even if you opt-out of receiving commercial emails, we may still use your email address to answer any email inquiries you send us, to send messages about your account status, to alert you about technical issues, or to follow up on transactions or submissions of information that appear incomplete.
Automatically Collected Information
We automatically receive certain types of information whenever you interact with us. For example, when you visit our site, our systems automatically collect your IP address and the type of browser you use. Similarly, all wireless communications systems know when your phone is turned on and approximately where the device is physically located; that’s how calls or messages are delivered to you in real time.
This policy does not apply to information collected through other means such as by telephone or in person, although that information may be protected by other privacy policies.
This website is intended for a U.S. audience. Any information you provide, including any personal information, will be transferred to and processed by a computer server located within the U.S.
Cookies and Tracking
The Company uses various technologies, which may include “cookie” technology, to gather information from our website visitors such as pages visited and how often they are visited, and to enable certain features on our website. Cookies are small text files that may be placed on your computer when you visit a website or click on a URL. Cookies may include “single-session cookies” that generally record information during only a single visit to a website and then are erased, and “persistent” cookies that are generally stored on a computer unless or until they are deleted or are set to expire.
You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on our website. You may also manage the use of Flash technologies, with the Flash management tools available at Adobe’s website.
Note that we do not currently respond to web browser “Do Not Track” signals that provide a method to opt-out of the collection of information about online activities over time and across third-party websites or online services because, among other reasons, there is not a common definition of such signals and no industry-accepted standards for how such signals should be interpreted.
We may also allow third-party service providers to use cookies and other technologies to collect information and to track browsing activity over time and across third-party websites such as web.
A2P 10DLC Compliance
Martel, Inc. (“we,” “us,” or “our”) is committed to maintaining compliance with the Application-to-Person (A2P) 10 Digit Long Code (10DLC) guidelines established by the Cellular Telecommunications Industry Association (CTIA) and other relevant regulatory bodies. This section of our privacy policy outlines our A2P 10DLC compliance practices, how we handle text messaging, and the rights and choices available to users.
A2P 10DLC Messaging
A2P 10DLC refers to the use of long phone numbers for Application-to-Person (A2P) messaging, including SMS and MMS, for business communications and marketing purposes. We may engage in A2P messaging for various purposes, including but not limited to:
- Customer support and service notifications.
- Marketing and promotional messages.
- Transactional communications.
User Consent
Before sending A2P 10DLC messages to users, we ensure that we have obtained proper consent. Users have the option to opt in or opt out of receiving these messages at any time. Consent may be obtained through various methods, including but not limited to website forms, mobile app preferences, and other opt-in mechanisms.
Message Content
All A2P 10DLC messages sent by us comply with CTIA guidelines and applicable regulations. Our messages are clear, transparent, and relevant to the user’s relationship with our business. If you have concerns about the content of our messages or wish to unsubscribe, please follow the instructions provided in the messages.
Data Privacy
We take user privacy seriously. We do not share personal information with third parties for unsolicited marketing purposes without the user’s consent.
User Rights and Choices
As a user of our services, you have certain rights and choices regarding A2P 10DLC messages, including:
- The right to opt in or opt out of receiving A2P 10DLC messages.
- The right to access, correct, or delete your personal data.
- The right to file a complaint if you believe your rights have been violated.
To exercise these rights or make choices regarding A2P 10DLC messaging, please contact us at:
Martel, Inc. Email: support@martelinc.com
Changes to this Section
We may update this A2P 10DLC Compliance Section to reflect changes in regulatory requirements or our business practices. Please check this section periodically for updates.
This section is an integral part of our Privacy Policy and should be read in conjunction with our full Privacy Policy.
Effective Date
This A2P 10DLC Compliance Section was last updated on December 11, 2024.